Course with Olamide
Olamide — BPO Agent Training Before Queue Access
BPO agent training that certifies outsourced agents before they touch a live queue, scored 1:1 against your own rubric. Simulated tickets across the twelve ticket types, escalation triggers and tone under a furious customer, ending at ten consecutive tickets above threshold with the transcript sent to you.
What you’ll master — Outcomes you can use
- The agent clears the rubric threshold on ten consecutive tickets and the transcript goes to the vendor
Your tutor
A contact-centre quality lead who has certified partner agents onto vendor queues and knows tone collapses before product knowledge does.
Firm · Fair · Specific
The plan — What’s inside
- The Twelve Ticket Types
- Diagnose Before You Answer
- Tone Under A Furious Customer
- The Three Escalation Triggers
- What You Are Not Authorised To Promise
5 parts
Questions about this course
How do I certify outsourced support agents before they take live tickets?
BPO agent training that certifies outsourced agents before they touch a live queue, scored 1:1 against your own rubric. Simulated tickets across the twelve ticket types, escalation triggers and tone under a furious customer, ending at ten consecutive tickets above threshold with the transcript sent to you.